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Privacy Policy

Updated September 21, 2023

At Never Stop Packing Travel LLC (the Agency), we value the privacy and security of our Clients' information. This Privacy Policy outlines the types of personal data we collect, how it's used, and the steps we take to protect your information when you use our website or our services.

 

This Policy is applicable as of the effective date noted above. Any changes or updates to this Policy will be posted at www.NeverStopPacking.com. Policy changes may occur without notice. It is the responsibility of the User to periodically review this page for any Policy updates or changes. Current clients will be emailed a copy of this Policy and any subsequent Policy updates. This Policy applies to information we collect about you when you visit our website and social media that we participate in. By visiting our website and purchasing our products/services, you agree to the terms of this Privacy Policy.

 

Ways your Data is Collected

 

We collect information in the following ways:

 

Directly from You

 

Personal: We collect your personal information (and that of your travel companion(s)) that is provided to us directly by you or your travel sponsor, as applicable, to provide you with the products and services you have requested for your trip. This includes information you provide while making inquiries, booking travel, or setting up a profile on our website.  In most cases, it consists of your full legal name, address, email address, phone numbers, government issued identification numbers, passport details, personal health information and credit card information. We may also collect your date of birth, gender, arrival and departure dates, locations and times, airline, hotel or car rental, frequent loyalty numbers, seat preferences, Known Traveler and Global Entry number, travel preferences and any other travel related information.

 

Financial: Financial information is voluntarily provided to the Agency upon the Client's request for travel services. This includes, but may not be limited to, your credit card number, expiration date and security code as well as information matching you with the supplied credit card.

 

Through our Website

This data is collected automatically and it includes data like your IP address, browsing history, and any cookies.

Social Networking: If you choose to network with us on social media, we may gather personal information about you as listed on your personal social media page(s). To limit the information we receive from your social media accounts, please adjust the settings on those accounts.

Through Automatic Data Collection Technologies

Company and third-party service providers may collect derivative data from you by virtue of you accessing our website which includes, but is not limited to, cookie information, IP address, search terms, type of device, browser type, date/time you visited our website, and the specific pages you view. This data may or may not include personal data. If you access our website using a mobile device, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our website. Derivative data collected by third-party service providers generally does not identify a specific individual.

We may use Google Analytics, which collects the cookie data. Go to https://policies.google.com/technologies/partner-sites for an explanation of how it collects and uses data. By using our website, you consent to our use of cookies. We may also use IP addresses to identify a visitor when we feel it is necessary to enforce compliance with our website’s Terms and Conditions, or to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our website, or other users.

 

Use of Your Data

 

Your data is used for the following purposes:

 

  • Processing travel bookings and other transactions

  • Personalizing and improving your online experience

  • Communicating with you about your bookings, changes, or promotions

  • Market research and development of new products or services

  • Compliance with legal requirements and protection of our rights

 

Data Sharing

 

Data Sharing and Third-party Partners

 

Your data may be shared with:

 

  • Vendors like hotels, airlines, and car rental companies to complete your travel arrangements

  • Third-party service providers for payment processing

  • Law enforcement or government entities if required by law or to protect our rights

 

We never sell or rent your information to marketers or unaffiliated third parties.

  

Why your Data is Shared

We will only share your information, when necessary, to fulfill your travel request. Your information may be shared with:

Travel Suppliers

We may share your personal information, as needed, with, but not limited to, airlines, cruise lines, hotels, car rental companies, partnered travel agencies, tour operators, transportation suppliers, visitor bureaus, other travel services providers, any other person(s) or entity(ies) necessary to fulfill the contract or by law and for whose services you have requested our assistance. We enter this information in the Global Distribution System (GDS), which passes it on to the travel suppliers or enter the information directly to the Supplier’s website.

 

Email Communications

We may share your email contact information with our partners to assist with marketing our products and services. You may unsubscribe from receiving future commercial email communications from us by clicking the “unsubscribe” link included at the bottom of any marketing emails. However, we reserve the right to send you transactional emails such as customer service communications in connection with the products or services you have purchased.

 

Transfer of Assets

We do not sell or lease personal information or provide a list of our customers to third parties. However, if another entity acquires us or all (or substantially all) of our assets, the information we have about you will be transferred to and used by this acquiring entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.

 

Other Sharing

 

We may also share your information to protect and defend our rights and/or property.

 

Corrections

 

If you wish to make corrections to any personal information you have provided, contact us at info@neverstoppacking.com.

 

Do Not Track Disclosures

 

We do not take any particular action based on browser based Do Not Track (DNT) Notices; we do not track your use of other websites, nor do we have plans to do so.

Communication from Third Parties

Many of the Company’s third-party suppliers may directly communicate with you, most likely via email. This communication may be promotional in nature or include information about your travel itinerary. Your information was furnished to them in order to fulfill your request for travel services. If you do not wish to be contacted by these suppliers, please use the information in their privacy policy to request they cease communicating with you.

 

How Do We Use Preference Based Advertising, Analytics, and Services?

 

We currently do not share your information that we collect for preference-based advertising purposes, and we do not currently have any plans to do so.

How your Information is Used

 

Never Stop Packing Travel, LLC does not sell your information to third parties.  We may use your personal information to: improve your browsing experience, send you important (non-marketing information regarding changes in the online environment, send you our newsletter and other marketing communications relating to our business, collect payments from you and administer our website.

 

How is the information stored?

 

We take great pride in making sure that your information is protected and secure. We partner with various third-party software companies, (e.g. Customer Relationship Manager, Email Marketing Software, or any other tools that allow Never Stop Packing Travel LLC to run its business and fulfill its business obligations), to securely store your data. We may also use third party software and websites to securely transmit and process that data (e.g. travel supplier website). Although we cannot guarantee 100% that the third-party software and website will not be breached, we do review the privacy and security policy of third-party providers to ensure that any third-party providers with whom we partner uses high levels of encryption to keep your data safe and secure.

 

How long is Information Stored?

 

Your data will be stored so long as it is needed to fulfill a legitimate business purpose of the Company. You may elect to have your data removed from the Company’s databases. Such request must be made in writing to the Company’s attention using the contact information included with this Policy. Please note that we may not be able to remove all information from our database if it is being used for a legitimate business purpose at the time the request is made. Also, Never Stop Packing Travel LLC cannot remove your information from the database of third-party suppliers that the Company used to fulfill a contract or for a legitimate business purpose. We will advise what information is unable to be removed from the database, if applicable, upon receipt of your request.

 

Grounds for Using and Processing Your Data

 

Legitimate Business Interests: We value our customers and want to keep you informed. From time to time, we may use your information to provide you with valuable updates in products/services as well as other information deemed necessary. We also may use your information to move forward our business.

 

Performance of a Contract: If you decide to use our services, your information will be used in any way necessary to provide that service to you.

By Law: If at any time we are required by law to disclose your personal information, we must comply and, if possible, will provide notice to you of such disclosure.

Protect the Company: Your information may be disclosed to protect our company, including investigating and remedying any violations of our rights or policies. We may also disclose your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.

Advertisers: We may use third party advertising companies to run and manage our ads, such as Facebook, Instagram and Pinterest, and may do so to produce ads that appears when you visit our website. These companies may use information about your visit to our website and other websites that are contained in web cookies (as previously described) to offer you personalized advertisements about goods and services that might interest you. We cannot control the activities of such other advertisers or websites. You should consult the respective Privacy Policies of these third-party advertisers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices.

Review and Update your Information

We may periodically review with you and update your personal information that is on file. You can review your information with us by request. You may also instruct us to change any inaccurate data or to erase data that is no longer required for a specified purpose. Please send us an email to: info@neverstoppacking.com and we will provide instructions on how to review your file, confirmation that information has been changed and/or erased, within 30 business days of receipt of your request.

GDPR Compliance

 

We strive to maintain compliance with the EU’s General Data Protection Regulation (GDPR).  You can read or download the GDDPR here:  https://gdpr-info.eu. IF you reside in the EU and still do not feel comfortable using our website, we recommend closing your browser window and using an alternate website. Our products and services are only offered to those who permanently reside in the United States. Beyond the information obtained by virtue of visiting this site, no further information will be obtained and stored by persons who are not permanent residents of the United States.

California Privacy Rights

The State of California has established its own unique regulations that apply to California residents. If you are a California resident, you have the right to obtain from us, once per year and free of charge, information regarding what information we disclose to third party marketers, and the names and addresses of each third party to whom we disclose your data. If you are a California resident and would like to make such a request, please use the contact information listed in this policy.

If you are a California resident and under the age of 18, you have the right to request that we remove any data that you publicly post on our website. To request removal of your data, please use the contact information listed in this policy. Note that while we will remove your data that is publicly posted on our website, we may not be able to completely remove that data from our systems.

Communication of Policy Changes

Updates to this policy will be posted on our website. There may be links to this policy in email communications or on our social media pages. Current and past customers will receive an email notifying you when this policy has been updated.

Third Party Privacy & Links

We partner with other third-party sites to bring you the best services. We may have links on our website so you can access these sites if you so choose. These sites may have their own privacy policy and the we are not responsible for the policies and procedures of these sites or any unlawful taking or use of this data though the third-party site.

 

Cookies Usage

Our website uses cookies to improve your user experience. You have the option to accept or decline these cookies through your browser settings. Third parties, such as Google, use cookies to collect and analyze data as allowed by applicable laws.  When you access our website, a cookie is placed on your computer by our Content Management System (CMS) Wix, which uses a session cookie.  This temporary cookie is not used for tracking purposes, it’s an essential and strictly necessary part of providing content to you through our CMS.  Most browsers allow you to block cookies.  Some browsers allow you to  block only third-party cookies. Check the help section of your particular browser to find out more information about blocking cookies. By continuing to us e our website, after having been informed about the use of cookies, you are indicating to us that you consent to the use of cookies as set out in this Policy.

How you can Keep your Information Safe

Keeping your information safe is the responsibility of both, Never Stop Packing Travel LLC, and you, the Client. The Company will abide by this policy and make every effort to keep your information safe and secure. We will not request you send your personal information via email or other unsecure means. We will use secure technology to gather any personal information, such as a secure forms, encrypted emails, or access to a secure database. Please do not email, text or use other unsecure means to provide the Company with your personal information. If you are providing personal or financial information to the Company via the telephone, please make sure you are doing so in a secure environment. We are not responsible for breach or damages due to loss, due to information being transmitted to the Company in an unsecure manner.

Disclaimer/Hold Harmless

We pride ourselves in putting forth best efforts to keep your information safe and secure. However, no process is 100% secure. By securing travel arrangements with Never Stop Packing Travel LLC, you agree to indemnify and hold NSPT harmless to any data breaches and any injuries or losses caused by said breach.

As previously stated, the Company is a neutral third-party partnering you with various suppliers in order to build the best travel itinerary to meet your needs. We do not own, operate or control in any way the suppliers we bring to you. Therefore, this Policy does not extend past this Company. As your itinerary is built, you will have access to the relevant suppliers’ policies to review. By virtue of securing travel services through this Company, you will also be bound by the suppliers’ policies and procedures. It is your responsibility to read and fully understand the policies of each of the supplier(s) and agree to indemnify and hold Never Stop Packing Travel LLC harmless from any data breaches of any third party or supplier including any injuries or losses caused by said breach.

 

Law For Disputes

This Privacy Policy is construed in accordance with United States law. Any dispute arising out of or related to the information contained herein is subject to adjudication in the state of New York, United States.

 

Severability

If any provision of this Policy shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this Policy is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

Changes to This Policy

We may from time to time make changes to this Privacy Policy to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with personal information. We will post any revised version of this Privacy Policy on our website www.neverstoppacking.com. Any changes will be effective on the effective date stated in the revised Privacy Policy. If there are significant changes, we may provide more prominent notice or obtain your consent, if required by law.

How to Contact Us: If you have any questions regarding this Policy they can be sent to: Never Stop Packing Travel LLC, info@neverstoppacking.com

Entire Agreement: This Privacy Policy constitutes the entire agreement between the User and the Company relating to the use of user’s information.

Printable Copy: A printable copy of this Policy can be obtained by emailing info@neverstoppacking.com

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